Frequently Asked Questions

Orders & Shipping

How long will it take to receive my order?
Orders are processed within 3-5 business days. Standard delivery takes 7-10 business days, while express delivery takes 3-5 business days. You will receive a shipping confirmation email with tracking information once your order ships.

What shipping methods do you offer?
We offer standard and express shipping to most destinations. Shipping costs are calculated at checkout based on your location and order value. Free standard shipping is available on orders over $300.

Do you ship internationally?
Yes, we ship to select countries worldwide. Customs duties and taxes are the responsibility of the recipient. Delivery times vary by destination.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and have all original tags attached. Final sale items cannot be returned.

How do I make a return?
Please contact our customer service team through the contact form on our website to initiate a return. Include your order number and the items you wish to return.

When will I receive my refund?
Refunds are processed within 10 business days after we receive and inspect your return. The refund will be issued to your original payment method.

Products & Care

How should I care for my garments?
Each item includes specific care instructions. Generally, we recommend hand washing in cold water and laying flat to dry. Avoid bleaching and ironing directly on embellishments.

Are your items true to size?
We provide detailed size charts for each collection. Please refer to these measurements for the best fit. If you need additional sizing advice, contact our customer service team.

Do you restock sold-out items?
Some popular styles may be restocked. Please sign up for our newsletter or contact customer service to inquire about specific items.

Payment & Account

What payment methods do you accept?
We accept major credit cards, PayPal, and select regional payment methods. All payments are processed securely through encrypted systems.

Can I modify my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify your order, contact us immediately through our website. We can only make changes before orders enter the shipping process.

Website & Technical

How do I create an account?
Click “My Account” and follow the registration steps. Having an account lets you track orders, save favorites, and receive exclusive offers.

I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive password reset instructions within minutes.

Customer Service

How can I contact customer service?
Use the contact form on our website for all inquiries. Please include your order number for faster service. We respond within 24-48 hours during business days.

Do you offer styling advice?
Our customer service team can provide general styling guidance and size recommendations. Contact us with your questions about specific pieces or how to style them.

Still have questions?
We’re happy to help with any other inquiries. Reach out through our contact form, and our team will assist you promptly.